Shipping & Returns

Shipping

We deliver educational toys only within Bangladesh. You can pay on delivery — no advance payment required.

• Nationwide delivery: ৳70
• Free delivery on orders over ৳2,000
• Cash on delivery (COD) available nationwide
• Orders are typically prepared and shipped as soon as possible

For shipping questions or delivery updates, contact us at [email protected] or +880 1811-997366.

Return and refund policy

Thank you for shopping at Sparkoo.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms apply to any products you purchased from us.

Definitions

Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Sparkoo, 855/2, East Kazipara, Mirpur, Dhaka, 1216.

Goods refer to the items offered for sale on the Service. Orders mean a request by you to purchase Goods from us. Website refers to Sparkoo, accessible from https://sparkoobd.com.

Your order cancellation rights

You are entitled to cancel your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, inform us of your decision by a clear statement by email: [email protected].

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to your specifications or clearly personalized
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning goods

You are responsible for the cost and risk of returning the Goods to us.

Send the Goods to:

Sparkoo
855/2, East Kazipara, Mirpur
Dhaka, 1216

We cannot be held responsible for Goods damaged or lost in return shipment. We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Questions

If you have any questions about shipping, returns, or refunds, please contact us or email [email protected].